Service Delivery, Cancellation & Refund Policy

1. How the Service is delivered

Cambium is delivered electronically. On a successful subscription payment, access to the relevant module is provisioned to you online — normally immediately, and in any case within one (1) business day. Where a module requires configuration to your data, we will contact you to complete setup. Because delivery is electronic, no shipping, freight or delivery charges apply.

2. Billing and renewal

• Subscriptions are billed monthly or annually, as selected at checkout, in the currency shown.
• Subscriptions renew automatically at the end of each period using your saved payment method.

3. Cancellation

You may cancel at any time by emailing [email protected]. Cancellation takes effect at the end of your current billing period: it stops the next renewal charge, and you keep access until that period ends. There is no cancellation fee.

4. Refunds

Subscription fees are non-refundable. We do not provide refunds or credits for partially used periods, unused access, or after a renewal has been charged. This policy does not affect any rights you may have that cannot be excluded under applicable law.

5. Billing errors

If you believe you have been charged in error, or see a duplicate charge, contact us within 30 days at [email protected] and we will investigate and, where a genuine error is confirmed, correct it.

6. Contact

MerlAIon Advisory Pte Ltd (UEN 202625496G) · [email protected] · +65 6929 8272